frequently Asked Questions    

• HOW DO I KNOW IF A MOON BOUNCE I WANT IS AVAILABLE?  HOW DO I RESERVE IT?  

    AN INQUIRY BY EMAIL OR PHONE WILL DETERMINE IF THE UNIT YOU REQUEST IS AVAILABLE ON THE DAY OF YOUR EVENT.  WE WILL THEN RESERVE YOUR BOUNCE AND ASK THAT YOU SEND A $50 DEPOSIT MAILED TO US WITH A COMPLETED RENTAL AGREEMENT.

• HOW FAR IN ADVANCE SHOULD I MAKE MY RESERVATION?

  PLEASE CALL AS FAR IN ADVANCE AS POSSIBLE TO BOOK YOUR MOON BOUNCE AND ELIMINATE ANY AVAILability ISSUES.  SUMMER MONTHS TEND TO BECOME EXTREMELY BUSY FOR US. 

• HOW MANY CHILDREN FIT IN THE BOUNCE?

  EACH BOUNCE HAS SPECIFIC CAPACITY RESTRICTION LABELS BASED ON THE NUMBER OF JUMPERS AND WEIGHT.  THIS WILL BE ADDRESSED BY OUR INSTALLERS UPON DELIVERY.  GENERALLY, 4-10 CHILDREN CAN JUMP IN A UNIT DEPENDING ON HEIGHT, WEIGHT, AGE, BEHAVIOR, ETC. 

• HOW MUCH ROOM IS NEEDED FOR A BOUNCE HOUSE?  WHAT SURFACES CAN THE BOUNCE BE SET UP ON?

  WE PREFER APPROXIMATELY 5 FOOT OF ADDITIONAL SPACE AROUND THE BOUNCE, AND IT CAN SIT ON ANY SAFE FLAT SURFACE.  GALAXY INFLATABLES WILL SUPPLY SANDBAGS WHEN THE BOUNCE CANNOT BE STAKED DOWN.  GALAXY INFLATABLES DOES RESERVE THE RIGHT TO REFUSE SET UP IF WE DEEM AN AREA IS UNSAFE.  

• CAN I SAVE ON DELIVERY/SET UP FEES BY PICKING UP THE INFLATABLE MYSELF?

  NO...DUE TO SAFETY CONCERNS AND INSURANCE REQUIREMENTS, GALAXY INFLATABLES MUST SET UP AND BREAK DOWN THE MOON BOUNCE.  THIS ASSURES THE UNIT WAS PROPERLY INSTALLED WITH THE SAFETY OF THE USERS IN MIND. 

• DO YOU SET UP IN PARKS?

   WE SET UP IN PARKLANDS BUT ARE NOT RESPONSIBLE FOR ANY PERMITS AND/OR FEES REQUIRED BY SOME PARKS.  GALAXY INFLATABLES WILL FORWARD PROOF OF INSURANCE TO ANY ENTITY UPON REQUEST. 

• WHAT TIME DO YOU DELIVER AND PICK-UP THE BOUNCE?

  GALAXY INFLATABLES WILL ATTEMPT TO ACCOMMODATE YOU WITH THE SET UP AND PICK-UP TIMES.  WE, GENERALLY, SET UP BETWEEN 9A-12P AND PICK UP BETWEEN 6P-8P.

• ARE MOON BOUNCES SAFE?

  GALAXY INFLATABLES' UNITS ARE INSPECTED REGULARLY AND ANY MAINTENANCE AND REPAIRS ARE DOCUMENTED ON DETAILED LOGS MEETING A.S.T.M. STANDARDS.  OUR COMMITMENT ALONG WITH PROPER SUPERVISION AND BEHAVIOR ON THE BOUNCES WILL MAKE FOR A FUN AND SAFE EXPERIENCE. 

• WHAT ARE MY RESPONSIBILITIES AS THE RENTER OF THE MOON BOUNCE?

  THE RENTER IS TO PICK UP ANY DEBRIS AND/OR PET FECES IN THE AREA THE MOON BOUNCE WILL BE SET UP.  THE RENTER'S ULTIMATE RESPONSIBILITY IS TO ASSURE NO MISCONDUCT BY THE PARTICIPANTS USING THE BOUNCE.

• DO YOU PROVIDE AN ATTENDANT TO MONITOR THE INFLATABLE?

  WE CAN SUPPLY AN ATTENDANT UPON THE CUSTOMER'S REQUEST FOR AN ADDITIONAL FEE.  CALL FOR DETAILS.

• WHAT IF THERE IS A CHANCE OF RAIN OR WIND?

  GALAXY INFLATABLES WILL CONTACT YOU IF THERE ARE ANY WEATHER CONCERNS PRIOR TO DELIVERY.  ANY CANCELLATION DUE TO WEATHER WILL RESULT IN RESCHEDULING THE RENTAL (BASED ON AVAILABILITY) OR REFUND OF DEPOSIT. 

• WHAT IF THE INFLATABLE IS DAMAGED DURING MY RENTAL PERIOD?

  OUR MOON BOUNCES ARE DELIVERED CLEAN AND IN EXCELLENT CONDITION.  GALAXY INFLATABLES GOES TO GREAT LENGTHS TO MAINTAIN THE QUALITY OF OUR EQUIPMENT.  BECAUSE OF THESE STANDARDS, ANY DAMAGED OR EXCESSIVE DEBRIS WITHIN THE UNIT WILL BE CHARGED TO THE CUSTOMER.

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(302) 223-8201